Privacy Policy

1.1 Personal Information

• Full name
• Mobile number
• Email address
• Profile photo (optional)
• Property address and related details
• Government-issued identification (only where required for verification)
• Business information, for property consultants and builders

1.2 Property Information

• Property images and videos
• Rental price and availability status
• Location and amenities
• Property description

1.3 Usage Information

• IP address
• Browser and device information, including operating system
• Pages visited and search history on the Platform
• Time spent on the Platform
• Cookies and analytics data

We use the information we collect to:

• ✓Create and manage your account
• ✓Publish and manage property listings
• ✓Connect tenants with property owners and consultants
• ✓Verify user identity and prevent fraudulent listings or accounts
• ✓Operate, maintain, and improve the Platform performance and features
• ✓Respond to customer support requests
• ✓Send service updates, transactional messages, and promotional communications (where consented)
• ✓Detect, investigate, and prevent fraud, abuse, and unauthorised activity
• ✓Comply with applicable laws and regulatory obligations

We process your personal information on the basis of the consent you provide when creating an account or submitting information to us, to take steps necessary to provide the services you request, and to comply with our legal obligations under applicable Indian law, including the Digital Personal Data Protection Act, 2023. You may withdraw consent at any time, though this may limit your ability to use certain features of the Platform.

Rentellor uses cookies and similar technologies to:

• Remember your preferences and keep you signed in
• Understand how the Platform is used and improve performance
• Analyse traffic patterns
• Provide a more personalised experience

You can disable cookies through your browser settings at any time. Doing so may affect the functionality of certain features on the Platform.

Rentellor does not sell your personal information. We may share your information with:

• Property owners, tenants, or property consultants, to facilitate rental inquiries and transactions
• Verification and KYC service providers
• Payment gateway partners, where applicable
• Analytics and cloud service providers who help us operate the Platform
• Government or regulatory authorities, where required by law or in response to valid legal process

Any third party we share your information with is required to handle it in accordance with applicable data protection law and only for the purpose for which it was shared.

We implement reasonable administrative, technical, and organisational safeguards - including access controls and secure storage practices - designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide the services you have requested, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we take reasonable steps to delete or anonymise it.

As a user of the Platform, you are responsible for:

• Providing accurate and up-to-date information
• Maintaining the confidentiality of your login credentials
• Ensuring that any property information, images, or documents you upload are genuine, accurate, and lawful

Subject to applicable law, you have the right to:

• ✓Access the personal data we hold about you
• ✓Correct inaccurate or incomplete information
• ✓Request deletion of your account and associated personal data
• ✓Withdraw consent to processing, where consent is the basis for processing
• ✓Request a copy of your information in a portable format

Rentellor is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

Our Platform may contain links to third-party websites or services. Rentellor is not responsible for the privacy practices or content of those external sites.

We may update this Privacy Policy from time to time. When changes are made, the effective date will be updated and users may be notified via platform notification.

If you have questions, grievances, or requests regarding this Privacy Policy or your data, please contact our Grievance Officer at [email protected].