Refund Policy

Rentellor is an online platform that enables users to list and discover rental properties. Certain services on the platform may be paid (e.g., premium listings, featured listings, promotions). This Refund Policy outlines the terms under which refunds may or may not be granted.

Unless explicitly stated otherwise, the following are non-refundable:

• ✕Listing fees (basic or premium)
• ✕Featured or promoted listings
• ✕Subscription plans
• ✕Any digital service already activated

Once a listing or service is live, it is considered consumed.

Refunds may be considered only in the following cases:

• ✓Duplicate payment due to technical error
• ✓Payment deducted but service not activated
• ✓System error preventing listing from going live

In such cases, users must raise a request within 7 days of the transaction.

Refunds will NOT be provided for:

• ✕Lack of inquiries or leads
• ✕Property not rented
• ✕Change of mind after purchase
• ✕Removal of listing due to policy violation
• ✕User dissatisfaction not linked to a technical issue

Rentellor does not guarantee tenant conversion or listing performance.

To request a refund, email us at [email protected].

Please include:

• Registered email ID
• Transaction ID
• Reason for refund

• Review Time: 5–7 business days
• Refund Processing: 7–10 business days (after approval)

Refunds will be processed via the original payment method.

Payments processed via third-party gateways may be subject to their policies. Rentellor is not responsible for delays caused by payment providers.

Rentellor reserves the right to:

• Approve or reject refund requests
• Modify this policy at any time